Frequently Asked Questions

We specialize in custom-coded, high-performance websites for businesses of all sizes. This includes:

• Business websites and landing pages
• Portfolio websites
• Service-based business websites

All our websites are custom-coded (no templates) and optimized for maximum speed and performance.

Our custom-coded websites offer several key advantages over drag-and-drop builders:

• Lightning-fast loading times: Our sites typically load in under 1 second, compared to 3-5 seconds for template sites
• Better security: Since we don't use databases or plugins that need constant updates, there are fewer security vulnerabilities to worry about
• More reliable: Your site is hosted on multiple servers worldwide, so if one goes down, another instantly takes over - keeping your site running 24/7
• Cleaner code: No unnecessary bloat or plugins slowing things down
• Better search rankings: Fast, clean code helps your site rank higher in Google
• Direct support: Instead of dealing with help tickets, you get direct access to your developer

Think of it like this: drag-and-drop builders are like buying a pre-made suit that sort of fits, while our approach is like having a suit custom-tailored exactly to your measurements. It not only looks better but performs better too.

Most websites are completed within 2-4 weeks. Here's our typical timeline:

• Initial consultation and planning: 2-3 days
• Design phase: 1 week
• Development phase: 1-2 weeks
• Testing and refinement: 3-5 days
• Launch preparation: 1-2 days

Timeline may vary based on project complexity and client feedback.

Requesting changes is simple! You can either:

• Email your requests to hello@hellowebdesigns.com
• Call us directly at (903) 354-5578

We typically implement most changes within 1-2 business days.

Yes! We offer two options:

Our standard packages include up to 5 pages. For any additional pages beyond this, there is a one-time fee of $100 per page. This covers the design, development, and optimization of each extra page to maintain the same high standards as your core website.

Upon cancellation of a subscription plan:

• What you keep:
  • Your domain name
  • All content (text, images, videos)
  • Business assets and branding materials
  • Data and analytics
• What is removed:
  • Website design and layout
  • Custom code and functionality
  • Ongoing maintenance and updates
  • Hosting services

We provide a 30-day transition period after cancellation to help you migrate your content and assets.

Alternative Option: If you prefer to own your website design outright, we offer a one-time lump sum payment option. With this option, you retain full ownership of the design and code, though ongoing maintenance and hosting would require a separate agreement.

We understand that sometimes things come up, but timely payments help us maintain the high level of service you expect. If you anticipate any payment issues, please contact us as soon as possible so we can work something out.

Payments that are more than 5 days late will incur a $25 late fee. Late payments may also result in temporary service interruption until the account is brought current.

During the initial build process, if we're unable to provide a design that meets your satisfaction, we'll provide a full refund. This ensures you can try our service with confidence.

After the initial build is complete and approved, refunds are at our discretion and evaluated on a case-by-case basis. This policy helps us maintain our commitment to quality while ensuring fair treatment for all clients.

Think of your website like a race car. Just as a race car needs to be stripped of unnecessary weight and fine-tuned for performance, we build your website with speed in mind from the ground up. We write clean, efficient code instead of using pre-built templates that come with a lot of unnecessary extras that slow things down.

We also use advanced techniques like making your images load instantly without taking up much bandwidth (imagine streaming a movie in HD vs. 4K - both look great, but one loads faster), and we place copies of your website on servers around the world so visitors always connect to the one closest to them.

The result? Our websites typically score near 100 on Google's PageSpeed test - that's like getting an A+ on your speed report card. This is important because Google gives faster websites better rankings in search results, helping more customers find your business.